Privacy Policy
Last updated: 01 June 2026
This privacy policy explains how Safe Space Cleaning Ltd collects, uses and protects personal information.
Safe Space Cleaning Ltd is the data controller for the personal information we collect.
Company number: 15182317
Registered office: Portland House, Belmont Business Park, Durham, DH1 1TW
Email: info@safespacecleaning.co.uk
What information we collect
We may collect:
- your name
- email address
- phone number
- address or service location
- details about the job you ask us to quote for
- photos or videos you send us
- messages you send by email, form, phone, WhatsApp or social media
- booking, invoice and payment information
- review or feedback information
- basic website information such as pages visited, browser type and device type
Why we use your information
We use your information to:
- reply to enquiries
- provide quotes
- arrange appointments
- carry out services
- send invoices and receipts
- keep job records
- deal with questions, complaints or aftercare
- improve our website and services
- show customer reviews where we have permission
- meet legal, tax and accounting duties
Our lawful reasons for using your information
We use your information when:
- we need it to provide a quote, booking or service
- we have a legal duty to keep records
- we have a legitimate business reason, such as replying to enquiries, managing bookings or improving services
- you have given consent, for example for certain marketing or use of photos
You can withdraw consent at any time where we rely on consent.
Photos and videos
You may send us photos or videos so we can understand the job and give better advice.
We may also take photos before, during or after work.
We use photos to:
- assess the work
- keep job records
- show progress to you
- support before-and-after examples
We will not publish identifying photos of your home, workplace or belongings without permission.
Who we share information with
We only share information where needed.
This may include:
- booking or job-management software
- payment providers
- accountants or bookkeepers
- website, email or hosting providers
- review platforms
- legal or professional advisers
- authorities where required by law
We do not sell your personal information.
How long we keep information
We keep information only for as long as needed.
As a guide:
- enquiries that do not become jobs may be kept for up to 24 months
- customer and job records may be kept for up to 7 years for tax, accounting and legal reasons
- photos linked to completed work may be kept as part of our job records
- published reviews or project examples may remain online until removed or updated
Marketing
We may contact existing customers with relevant service information, but we will not spam you.
You can ask us to stop marketing messages at any time.
Cookies and website analytics
Our website may use cookies or analytics tools to understand how people use the site and to improve it.
Where required, we will ask for your consent before setting non-essential cookies.
Keeping information safe
We take reasonable steps to keep your information secure and only allow access where needed.
No system is completely risk-free, but we aim to use suitable safeguards for the type of information we hold.
Your rights
You have rights over your personal information.
You can ask us to:
- tell you what information we hold
- correct inaccurate information
- delete information where appropriate
- restrict how we use information
- object to certain uses
- provide a copy of your information
- stop using information where consent is the basis
To make a request, email:
info@safespacecleaning.co.uk
Complaints
If you are unhappy with how we use your information, please contact us first so we can try to resolve it.
You can also complain to the Information Commissioner’s Office:
www.ico.org.uk